WHAT CAN METABO HPT FACTORY REPAIR DO FOR YOU?
This website can only accept tools for repair that are shipped within the continental US.
NOTE: Remove all blades, bits and accessories and do not include in the package being shipped for service.
TERMS & CONDITIONS
METABO HPT FACTORY REPAIR POLICY
Metabo HPT Factory Repair does not offer itemized Tear Down estimates.
Products are examined to determine the extent of repair required.
If the factory technician, in its sole discretion, determines the tool only requires a general maintenance/tune up**, a general maintenance will be performed on the tool.
**Maintenance / Tune-up aims at restoring the original performance of your Metabo HPT product. It includes tool inspection, general wear item replacement such as motor brushes, switches, clutch system and power cords followed by a safety inspection. A complete repair of a tool could include the replacement items such as armature, gears, housing in addition to the maintenance described above.
Warranty: Once the tool is received at Metabo HPT Factory repair and is found to have failed due to a factory defect in workmanship or materials the tool will be repaired and tested to assure it is safe to use and its mechanical and electrical performance have been restored to a “like new” condition if parts are available.
Metabo HPT reserves the right to replace your tool with one of equal or higher value if deemed necessary.
Metabo HPT reserves the right to deny any tool repair for any. Example: If a tool is deemed to be beyond reasonable repair or beyond an economical repair. If a tool is deemed unrepairable by Metabo HPT, the tool owner will be responsible for shipping charges to get the tool back if he/she desires.
METABO HPT SAFETY POLICY
Unrepaired power tools are UNSAFE and potentially DANGEROUS. INJURY or DEATH can occur from electrical shock or mechanical malfunction. The electrical and mechanical safety of an Unrepaired Tool has not been determined; therefore, unrepaired power tools will be returned disabled and/or disassembled. Tool owner will be responsible for shipping charges to get the tool back if he/she desires.
BATTERY SHIPMENTS
DO NOT SEND BATTERIES WITH TOOLS FOR REPAIR. Federal regulations govern the shipping requirements for batteries and/or tools with batteries. Please ensure to follow all regulations closely.
IMPROPER USE OF METABO HPT FACTORY REPAIR
Metabo HPT reserves the right to deny access to the Metabo HPT Factory Repair program to Individuals and Distributors or others who use the website in an improper manner.Metabo HPT is not responsible for lost or missing packages. In case of lost or missing packages, a claim with shipper (FedEx Ground) must be initiated by shipping party. Make sure that you keep your tracking numbers for possible future use. Metabo HPT does not keep tracking numbers on file.
PRODUCT PACKAGING
Cartons used for shipping should be of a strong outer packaging with an appropriate burst strength and edge crush test certificate rating. You can provide your own box or FedEx can provide a box for a charge.
For additional help and/or information please contact our Customer Service Team at 866-775-9429
I accept the Terms & Conditions